Pacific Palms Resort 1 Industry Hills Pkwy

Reviews

Elizabeth Acosta
Great service & ambiance
2020-08-01
0
Valerie F.
We stayed here twice beautiful views amazing swimming pool I think it's salt water not sure but we loved the pool. My husband golfs here so we thought we'd check out the hotel. Front desk was always so nice and polite however girl at restaurant who sits you needs more positive energy a simple smile might do good. First time we stayed I felt like the room should have been clean better. I found a sewing needle on floor. Second time we stayed we were up late because our neighbors were literally screaming yelling fighting with each other for hours! Security was even called. We also tried to make reservations for dinner and they were not taking them and there was no more room for walk ins either. Food and view there's is nice so was a bit sad we couldn't eat there. Maybe I just had silly luck these times I went I don't know, but overall we go for a getaway from the house and the pool so for that I will say the pool is where we have the most fun. But they only allow 2 times a day to go and you have slot times of 2 hours each.
2020-08-01
3
Daisy M.
The lights didn't work in my room and no one answered when calling customer service. Just spent my time there in a dark room lol.
2020-07-01
1
Sharon A.
This was the perfect place for a staycation. If you are expecting a complete hotel service experience during COVID19, you'll be disappointed. The rooms are spacious and clean, parking is free and self service, front desk is manned by 1 person, the hotel had guests, but the only place you could see other people were at the 1 restaurant and the golf course. The grounds are beautiful and uncrowded. The restaurant service was outdoor dining only and completely booked. If you are looking for a vacation experience, probably not this, but if you were looking just to get out of your house, be active, enjoy beautiful grounds and nice scenery...you can't beat it!
2020-07-01
4
Robert Castillo
Was at the Cherry Hill Room having some screening tests performed. Nice, polite ladies doing the testing. Very well mannered. I appreciate that.
2020-07-01
5
Liza Reyes
I love the place ,very relaxing
2020-07-01
0
Aloha C.
Stayed here June 27th. nice resort, super clean, great view, nice front desk lady. Lots of parking, security checks temp before driving up. Room was spacious . Does not have a microwave which was a bummer as I brought food to heat up after a long work shift. Restaurant closed at 9, I arrived at 8:50, they didn't let me order food but was able to order one drink since I arrived at closing. I walked around for about 30 mins to check out the great views, walked back to enter hotel through restaurant, they allowed another group to order food and drinks but not me (maybe because it was just me not a big party) Overall, it was ok. Not worth the money in my opinion
2020-07-01
3
Alexie Whitley
Beautiful views, 100% relaxing, excellent food and service. We stayed 2 nights here and felt like we were away for a week. The active level was so relaxing, and the staff was outstanding with their professionalism. They also serve delicious and fresh food. They also have different wines. We'll be back here soon!
2020-06-01
5
Marissa Guerra
nice golf course and driving range
2020-06-01
0
Albie F.
My go-to resort, restaurant and bar!!! Excellent service and amenities. I go here to relax or have fun with friends or just go on a staycation where we can enjoy the view from my room. All the rooms we checked in are clean& staff are always friendly and helpful. I miss going here and really hope this pandemic is over. Excited that they are going to re- open soon and I hope everyone wears a mask, practice good hygiene and social distancing. I love going to their bar downstairs (RED) whether I'm checked in or just visiting. Their cocktails are so refreshing and baked Alaska dessert is fiiire!! I'm so glad I found out about this resort 15+ years ago!!! So much love and memories in this place:)
2020-06-01
5
Patricia G.
This place is amazing. Customer service was superb! I highly recommend this resort.
2020-03-01
5
Jessica L.
My parents stayed here on Friday and said their room was nice. Unfortunately at 4:00am the alarm when off in the room and at 5:00am they could hear the gardener (from the 9th floor) weed whacking. ‍ They let the front desk know and there was no attempt to make things right or show any empathy. Sadly, I cannot recommend this location to my visitors with that kind of custom service. I have worked for the Gaylord Texan and have embodied their service basics for my life, not just work. Perhaps the management would like to consider some service training with their employees.
2020-03-01
3
Veronica P
Came here for a business conference. This place is super clean. Friendly and accommodating staff. Not to mention good food. Definitely would recommend. ?
2020-03-01
4
Anna Hill
Best experience ever! The exquisite attention to detail is obvious throughout the whole hotel. The design was absolutely stunning and the staff was welcoming and helpful. Clean, spacious rooms, onsite activities, dining, and shopping make it easy to relax in one place without getting bored and hassle. Highly recommended hotel.
2020-03-01
5
Magda Torrellas
One of the most beautiful golf course I've ever visited. Everyone was friendly and professional. Rooms were very reasonably priced. Beautiful rooms with fabulous views. Looking forward to my next stay there
2020-03-01
5